‧Express delivery is shipped by DHL or EMS based on location availability.
‧Customers may be charged with additional customs duty and VAT, which is separate from the shipping fee paid to Royal Elastics. Additional customs charges and tax may apply at the customs office in the destination country and any charges incurred will be paid by the parcel receiver, not Royal Elastics.
‧Once the shoes has been shipped and the receiver chooses not to pay the customs duty and return the shoes back to us, a fee will be deducted from the Refund that will be issued once we receive the shoes back.
‧If for any reasons, the order shipped to a customer is refused or unclaimed and eventually returned to Royal Elastics by courier, we will deduct the shipping costs and handling fee from the refund to the customer.
‧You may request exchange or return for any personal reason (i.e. size doesn't fit or you don't like the color or style) within 14 days of having received the shoes and the return shipping fee will be at your own expense. The returned shoes have to be in resalable condition. If the shoes are used or tampered, the refund will not be made.